Computer systems form the heart of most businesses. From the backend systems that process orders to the customer support systems to the web presence that is certainly supplementing and at times replacing direct interaction with customers.
But the legacy systems that have served you well for so many years aren’t designed to meet the changing expectations of new and existing customers and partners.
Legacy systems were designed for a different purpose than today’s systems. They have served well, but it may be time to retire them. The newer systems are more flexible, less expensive to maintain and often less expensive to acquire and easier to hire and retain staff to support them.
The expectations of customers and partners, as well as employees, are set not only by your competitors but by sites like Facebook and Google. It’s easy to say those are completely different businesses than yours. And they probably are.
Yet, research has shown that the rapid changes, constant updates, targeted messages, consciously or unconsciously, set expectations in people’s minds.
Replacing core systems has substantial risk. And that often leads to delays or avoidance. AIM teams have extensive experience in planning and executing to avoid business interruptions. These are typically multi-year efforts. Begin now or risk being unable to meet customer expectations.
We bring many years of experience in developing and implementing systems of all types for businesses large and small. All work is done with an emphasis on fitting your business operations and culture.